The long story short is, it took me a month to finally get the title, the older women who worked there were rude and unprofessional. When I called back a few days later, they told me there was no way and I have no idea why the first representative would have even to me that if it wasnt possible. So I get more paperwork from my bank, when I drop it off, they told me I could call back to find out how long it would take to get the title from the mva, they said there would be a number when they submitted it which would give me a general idea of when it would come. When I told terrys tag and title they told me they wouldnt be able to call the bank, the woman on the phone was rude and was basically yelling. My bank says their no lien and that the tag company can call to verify this. I call them back, I already sold the car at that point, they didnt answer the first day after leaving a message, they call back. After a week, they call claiming there is a lien on my vehicle and in order to get it cleared I needed to bring in additional paperwork. I went in for a simple tag transfer, the whole process was painless and not expensive. Its really bad when I feel the need to say I should have went to the MVA instead. He needs it.I advise State Farm not to recommend them again.If you go to Terrys be aware that some of the staff are lacking professionalism and common curiosity. He did not need to act this way, like the death and situation was a joke. No one has the right to be a bully like this gentleman. According to MD DMV, the percentage is 6% not 4) Even questions about temp tags and the next step all brought the statement about paying him 4% of the value.Everyone is intitled to a bad day. (His understanding of Maryland law was lacking too. Why would he say something so inaccurate?He then stated that he would take care of it if I paid him 4% of the value of the car. When I told him that this was a FL bill of sale provide by their DMV, he was not aware.Being not aware, he then told me that I would have to travel back to FL to get a notarized one. He proceeds to tell me the bill of sale was not valid. Who smiles at a death certificate? Perhaps it was a bad reaction. The gentleman look at the paperwork and smiled. I would have though if they were not busy, the call would have been returned.The bill of sale was not notarized due to being in FL. I got there at 4:50 to a empty office with the staff talking personal issues. I called at 4:00 to confirm the information. I was told to bring a bill of sell and the death certificate to the location. This time not so much.My dad just died and I got his car. I have been a customer 2 times before this last experience. Super easy process and Terry & Brian made it easier for me.I will always recommend them! Thank you! After all was said and done, all I had to do was go in and pick up my plates and pay what I owed. She reassured me that everything will be taken care of and no need for me to worry. She responded within a couple hours (while she was on vacation too), and put me in contact with someone from her office while shes away. This isnt even an option in other states Ive lived in.Anyways, I found Terrys T&T website and sent an email that was listed to go directly to Terry. I had no idea you could go through a privately owned T&T place. :)After getting my cars through inspection, I was recommended to go through Terry instead of the MVA by a local auto repair shop. & stressing about the ridiculous excise tax that MD has, but thats irrelevant. After moving from VA to MD, I was overwhelmed with all the different forms and what to do with the MVA to get my cars registered, etc. I will forever be a Terrys T&T customer, as long as Im in Maryland. Great, now he knows what I already knew.So I try to clarify my question to him, and again I am interrupted and the question I did not ask is answered.I then said plainly to him that I did not believe he understood what I was asking, again he interrupted me and said I understand perfectly and answered the question I was not asking.At this point I told him that I would call or visit the MVA instead.I would offer this advice, when a customer informs you that youre not understanding what they are saying then that is your cue to stop talking and listen to them.At this point they have lost my business. So he heads to the back to figure out information I didnt need.After successfully figuring out the information I DID NOT require, he came back and informed me. I worked with Brian, who really needs to work on his listening skills.I came in to inquire about a tag refund, for tags Id returned on a vehicle.I had a previous registration and the current registration for the vehicle when I came in.When I began asking my question of Brian, he grabbed the registration and walked to the back without listening to the entirety of what I was asking.
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